Unfortunately, this simple procedure requires at least from a policy standpoint the intervention of a Genius so it goes and I was offered an appointment 90 minutes out. Shanghai pudong rosedale genius Booking chadstone rosedale genius charlestown nsw mission viejo genius Kia oakridge genius Make westfarms mall abq uptown Emeryville genius cribbs causeway genius bar booking doncaster bullring genius Rosedale genius westchester mall genius bar Charlestown nsw keystone crossing Booking doncaster meadowhall retail genius bethesda md willowbrook nj Cribbs causeway genius bar booking chadstone Booking doncaster scottsdale quarter genius bar Stoneridge genius westfield repair meadowhall retail genius westfield Meadowhall retail emeryville genius Genius bethesda md bullring genius Bluewater booking. Before I blew a gasket, I told him to get his manager who turned out to be even more clueless than him. Any Apple approved repair place will run exactly the same diagnosis and in my experience they can tell you how likely it is you'll get a replacement for free. Anyways, the guy was very unhelpful and said he couldn't even take in my phone for the gift card and that I would need to do that online but still would not be able to add AppleCare since my carrier gave me the phone not Apple. Epilogue: After getting an email from Apple right around the store's closing time last night that my iMac was ready, I got it back this morning with a new logic board. So, it may be they are concentrating on letting iDevice users have first choice at the Bar and computer people second.
He threw me up on the Genius Bar and here I am having all the time in the world to write this review. Not only that, but good luck on the appointment starting on time, and even when it does, have fun having your Genius juggle you and 1-4 other people at the same time. My luck, some 15 minutes later, the koi tattoo guy is my rep, and genius my foot. He then took my phone in the back for a good 10 minutes and came back basically telling me I was making it up. I was at the Toronto Eaton Centre location today. He says he believes me, waives the fee and sends my watch out. All the attempts made to restart the watch were unsuccessful so I've decided to bring the watch to the Apple store.
Went there over the holidays to make a purchase. Why not just let me listen? I've been to Genius appointments at both. It's not even about the money, my lunch cost more than that today. I've had Apple hardware failures before, and never experienced anything like this long of a wait even though none of the equipment involved was as critical to me. Seattle area stores have been booked out a week to 10 days whenever I've needed them in the last few years, and uncomfortably full of people the rare times I've been there. This is exactly why these guys are described as rude. Even with an appointment the wait was about 1.
When I arrive, I typically sit at a table for 10-20 minutes waiting for someone to come help me. It was covered under one year manufacturing warranty. Experience similar to Hap's, so far. I get it, we could've probably grabbed somebody else when we were ready but that's not the point. I wore that watch or literally less than an hour in the time I had it. He was literally talking about this bull while there were several people waiting.
I just find it crazy it took 2. Anyhow, I made an appointment to go to the apple store at the ships at Mission Viejo today. The store can be contacted at the availed contacts round the clock. Mind you, I was told on Thursday by apple support that I would get a new phone. Hard to not do more than window shop — I own an old Apple Powerbook that I still love. Did I just hit a particularly bad moment, or is it now a condition of buying Apple hardware that you'll have to wait a week before the repair process even starts if it breaks? Note that unless you're hoping to get a free replacement you don't have to go to an Apple store. The first-level rep confirmed what I'd already seen.
Quality service, just not enough of it. Took two or three days. This will result in a page listing your products; choose your product and follow the prompts from there. I have been an iPhone user since the iPhone was first released and have never had an issue with my phones. After coming to pick it up, it was handed to me and the guy walked away.
Sometimes, one will have a wide-open schedule appointment the next morning , while the other will be booked a week out or more. Our Apple Store doubled in size a year or so ago with a move to another part of the mall, and I think it could double again size and staffing-wise and still not keep up with the demand. The absolute worst service and the rudest staff and managers. After a 30-minute online chat, a 45-minute mostly on hold call, and a call back several hours later they informed me that I wouldn't be receiving a refund for various reasons that honestly made no sense. Had I not leaned hard on the level 2 phone guy when I tried to make an appointment, I'd still have a dead iMac at home and a Genius Bar appointment sometime in the next few days. My fiancé and I walked in with the full intention of buying one of new iPads. Apple values its customers and prides itself in the user experience it provides.
That said, if you rely on your machine to make money, then you either need to be going through Apple's small business program if they still have it, it is usually run out of the stores with dedicated staff , or maintain a spare system that can get you by if your main system is down. One more word and I would've lost it. Time waiting for Genius: 15 minutes. . I told them I already did that appointment in Irvine, and they sent me here. I haven't had issues getting a few Genius Bar appointments in the last few years. It has been this way since I moved here in 2015.
You deserve negative 20 stars. We received text messages when they were ready for us and they were ready for us when they said they would be. Didn't see this the first time around. Service at the Apple Store hasn't scaled nearly enough to keep up the quality they used to deliver pre-iPhone, or even in the early iPhone days. Got the dead iMac into the Apple Store today thanks to the level 2 phone guy who made an appointment appear. Or visit the Genius Bar to get hands-on technical support. The Genius who was helping me said that most of their appointments these days are walkin, because for most people, it's an emergency.