Serenity Caldwell Serenity was formerly the Managing Editor at iMore, and now works for Apple. Poonam initially helped me but had to transfer me to Shana because she was the only acting manager on the floor. If there is an Apple Store near you, it's easy to schedule an appointment at the Genius Bar. Do you have any questions about how to get support your Mac, iPhone, iPad, or Apple Watch? If you don't see a thread discussing your issue, you can post a new thread. I know for me it wasn't. The only thing I hate about the Apple Store and this is true for most other companies I've visited such as Best Buy, Futureshop, Circuit City, London Drugs, etc.
The app is currently available in the following countries: Tap on any one of your devices to open its support portal; from there, you can either search for a specific issue or browse general troubleshooting topics to find an answer to your problem. Appointments can be scheduled by specific product or service. It has all the usual Apple product lines and accessories. Click on the Get Help Now link, and select a device or Apple service. Feel free to ask anything in the forums: Our forum users understand that when you are new to Mac, you might need extra help.
If you're just looking for some basic how-to solutions, you can get help in 140 characters or less via Twitter using. Some reps will spend an extraordinary amount of time with that one customer while others have a genuine interest in helping as a many people to resolve their technical issues. He was also very familiar with my alma mater, University of Texas. Alternatively, access the Genius Bar section on Apple. Unorganized chaos is the words I will use for this store that is one big glorified showroom! While their products tend to annoy Android users and what not, most of the time, people are either not interested in the technology in the computers and just want an iMac just to please their family or there are people who need an iMac just to work on Music and Art. How to set up a Genius appointment at an Apple Store Sometimes, reading and chatting online isn't enough: If you have a hardware problem or tricky software issue, you may have to bring your Mac, iPhone, iPad, or Apple Watch to an Apple Store for diagnostics and possible repairs. You can make an appointment at the Apple Store and come back later, but Apple also lets you save time by making appointments online ahead of time.
It is possible to schedule appointments with the Apple Store Genius Bar online at GetSupport. I don't recommend, won't repeat. I wanted to purchase an Apple Watch. She knew exactly what she was doing. I talked to one gentleman at this location who told me about options on my iPhone that I did not know existed and they had nothing to do with the jailbreak.
It also doesn't matter if your warranty has ended or you didn't purchase an AppleCare Protection Plan. She answered all my questions and was extremely friendly and helpful. . I never had anyone go to such lengths to ensure that I was 100% completely satisfied with my purchase and as such, I am extremely grateful. Honestly, I think most sales are made before people even walk in the door. I came here to get my screen and my iPod first generation fixed. Have you been in this store, I'll admit, I'm no fanboy, I dislike the drug that Apple has sent to all you crack-addicts out there, but I also have been to some other stores, and have purchased things for friends and have had great service, not this store, not one bit! She's been talking, writing about, and tinkering with Apple products since she was old enough to double-click.
Always very helpful in finding the exact thing yah need. Much more satisfied with their solutions. Click the appointment slot that is convenient for you. The store was crowded since it was opening day and probably will stay that way the next few days as people filter in to that side of the mall. The only problem with Apple's Genius Bar is that getting a sit-down with a Genius is nearly impossible if you don't have an appointment.
Their techs pulled off some magic trick and got the screen working again so I could back everything up in iCloud and then they swapped my phone for a new one. Select your local Apple Store from the Genius Bar Reservations drop-down. You can search for a solution by typing your query into the search field. I don't, however, want to go into the boondoggle that is setting up an appointment with a genius, or trying to deal with them on a weird phone issue, so let's just skim over that. If you think there's something wrong with the service they are providing, contact Apple's customer service line. Also the fact that the senior management is very nice and listens well to the customer.
The Genius Bar reservations page displays a timetable with the number of available appointments for morning, afternoon and evening on given days. Will this Apple Store experience be any different than any of the others? I do think that although many stores in Vancouver don't represent Apple in a good manner, this one does. It was certainly not a misunderstanding as the one she reserved was well in stock! Open your email inbox and look for an email from Mobile Nations. A few years back, I did not receive this level of service and I would go to the Oakridge store for all my Apple products, but with the latest experience, gave me new confidence to come back if I ever need help or getting another Apple device! If one of Apple's knowledge base articles doesn't solve it, you also have the option of talking to an Apple Support rep on the phone right away, at a scheduled time, or via text chat; for hardware problems, you can also schedule a Genius Bar appointment. I spoke to people while I was waiting for a long time in line who have said to me that waited up to 90 minutes to get their turn despite having an appointment. So I'm glad there's an internet showroom where we can test drive things, but for me, I'm probably still more apt to buy them online.